Refund policy

Last updated: 21 October 2026

Our promise

If something isn't right with your order, we'll make it right. Contact us within 7 days of delivery and we'll sort it out.

Damaged, defective or wrong items

If your item arrives damaged, faulty, incomplete or isn't what you ordered, email urooj.meenaz@gmail.com within 7 days of delivery with your order number and clear photos of the item and packaging. Once confirmed, we'll send a free replacement or give you a full refund to your original payment method. You won't need to pay to send anything back.

Lost parcels

If your order hasn't arrived within 30 business days of dispatch, we'll reship or refund it in full.

Cancellations

You can cancel for a full refund any time before your order is dispatched. Email us with your order number. Once an order has shipped it can't be cancelled.

Change of mind

Because our products ship from overseas partner warehouses, we can't accept returns for change of mind, wrong size or colour selection, or items that have been opened, played with or assembled. Please check variant names, sizes and photos before ordering, and ask us if you're unsure.

Refund timing

Approved refunds are issued within 5 business days. Your bank may take a further 5–10 business days to show them.

Need help?

Email urooj.meenaz@gmail.com. We reply within 1–2 business days.